Refund Policy

Overview

At LeadPower and DIRECT INTERNET MEDIA, INC. ("Company," "we," "us," or "our"), we are committed to delivering exceptional service and results for our clients. This Refund Policy outlines the terms and conditions regarding refunds for our advertising services.

Nature of Services

Our services are professional advertising management services that involve significant time, expertise, and resources from the moment engagement begins. These services include:

• Strategic planning and consultation
• Campaign setup and configuration
• Creative development and copywriting
• Audience research and targeting
• Ongoing optimization and management
• Reporting and analysis

Refund Eligibility

Cancellation Policy

If you wish to cancel your services:

• Submit a written cancellation request via email to info@leadpower.com
• Include your full name, company name, and reason for cancellation
• Cancellation becomes effective upon written confirmation from our team

Upon cancellation:

• Active campaigns will be paused within 24-48 hours
• Any remaining pre-paid service period will not be refunded
• Outstanding balances become immediately due
• Final performance reports will be provided

Performance Concerns

We understand that advertising results may not always meet expectations. If you have concerns about campaign performance:

• Contact us immediately – We want to address any issues promptly
• Allow for optimization time – Most campaigns require 2-4 weeks to optimize effectively
• Schedule a strategy call – We'll review your campaigns and make necessary adjustments

While we cannot guarantee specific results, we are committed to working diligently to improve campaign performance. Performance concerns alone do not constitute grounds for a refund once services have been rendered.

Exceptional Circumstances

In rare cases, we may consider partial refunds or service credits at our sole discretion for:

• Documented service failures on our part
• Extended platform outages affecting campaign delivery
• Significant errors in campaign setup attributable to our team

Any such considerations will be evaluated on a case-by-case basis and require documentation of the issue.

Disputes and Chargebacks

We encourage clients to contact us directly to resolve any billing concerns before initiating a dispute. Initiating a chargeback or payment dispute without first attempting to resolve the issue with us constitutes a breach of our Terms of Service and may result in immediate service termination and collection actions. Please refer to our Terms of Service for complete details on our payment dispute policy.

Refund Processing

If a refund is approved:

• Refunds will be processed within 10-14 business days
• Refunds will be credited to the original payment method
• You will receive email confirmation once the refund has been processed
• Bank processing times may vary; please allow additional time for funds to appear

Our Commitment

We stand behind the quality of our work. Our goal is to build long-term partnerships with our clients based on trust, transparency, and results. If you ever have concerns about our services, please reach out to us directly. We're committed to finding solutions and ensuring your satisfaction with our partnership.

Contact Us

For refund requests or questions about this policy, please contact us: